Cancellation and Refund

Please read "Cancellation and Refund"

We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an (a) incomplete order, (b) expired product, (c) damaged product, (d) incorrect product, (e) doctor changes the prescription (f) death of a patient, please notify Reliance User Support immediately within 10 working days of receiving the products, to ensure prompt resolution. Please note that EFFO will not accept liability for such delivery issues if you fail to notify us within 10 working days of receipt.
User cannot return non-refundable Product; it is User’s responsibility to check whether the Product falls under returnable/non-returnable category before placing an order.
We also understand that various circumstances may compel you to return a product or products that are not defective ONLY if you notify us within 30 working days of receipt and Reliance reserves the right to accept or reject the product returned in such scenarios.
  • REFUND POLICY: At EFFO, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below.
  • Full Refund Possible If
    • you received a defective item
    • the ordered item(s) is lost or damaged during transit.
    • you have received the product that has crossed the expiry date
  • Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing, and we have no control over that. If the mode of refund is by wallet, credit should be available within 24 hours.
  • Cash on Delivery: In order to process such refunds for COD orders, the User will be required to send an email to or call us at +91 9004101004. Thereafter, the User will receive a refund to his/her wallet or User’s bank account. In case if it is to be refunded to User’s bank account, the User will have to provide the bank account details.
  • In those cases, the amount shall be refunded back to the source account of the User. If the User chooses to get the amount into the Wallet, then at the time of deactivation of the User's account, the amount that is unused in his/her wallet account will be transferred back to User’s bank account.